TRIBISERVICES

At Tribi Services we custom manufacture premium stair and railing parts, selling them directly to homeowners and home builders. We are in the building materials business. Once your project is signed off by you, our team of craftsmen begins building your project in our facilities. We have an incredibly short lead time, with the ability to supply customers out of our inventory of raw materials and manufacture refined masterpieces.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Cancellations

Orders placed but not released to production may be assessed a fee for work completed by our engineering department. Non-engineered orders will not be assessed a cancellation fee.

Cancellations within 90 days, the fee will be up to 10% of the product total.
Cancellations between 91-180 days, the fee will be up to 25% of the product total.
Cancellations after 180 days, the fee will be up to 50% of the product total.

No cancellations are accepted after an order has been released to production. This typically takes place within the same business day of the order being placed. For engineered products, this may take longer.

Damages & Shortages

Any product remakes and/or refunds are up to the discretion of Tribi Services.

Damage Claims: If a Freight shipment appears damaged upon arrival, note the damage on the BOL paperwork provided by the driver before signing anything. After noting the damage, please accept delivery, do not deny it. This ensures that the freight company will acknowledge the damage at the time of delivery. The customer can then work directly with Tribi Services on proper documentation and potential replacement of material ordered. Note that in many cases the packaging may be damaged but the product is not. Tribi Services will replace any confirmed damaged items.

In the event of a damage claim, Tribi Services will require a photo or video of the issue and may require the part to be returned. All solutions and/or replacements are at the discretion of Tribi Services. Damage must be documented via pictures and direct correspondence with Tribi Services within 5 business days of receipt. If damage claims are filed outside of the 5 business day window the customer may incur additional charges to replace the material.

Product Defects and Manufacturing Errors: Defects and/or errors must be reported as soon as possible to the project manager, who will guide the situation moving forward. Pictures must be provided that clearly show the error/defect in the actual project space. Tribi Services reserves the right to remake any applicable product that meets these criteria at no additional cost to the customer. However, if it is found that the error/defect occurs because the job site parameters changed without proper notice to Tribi Services, the customer may incur the cost of the additional material. Defects and errors reported after a project installation is complete may incur additional charges to replace the needed materials.

Product Shortages: Product Shortages must be reported within 5 business days of receipt of a product. Reports should be made via email to the customer’s project manager or to Lina@tribiservices.com. Customers will be provided with proactive shipping information, as well as a simplified packing list, which enables the customer to take proper inventory of their order after the driver has departed. Please do not delay the driver to take your inventory.

*If anything is obviously missing, such as the number of skids and/or boxes indicated on the Bill of Lading, please note this on the BOL when you sign for the delivery.*

As a best practice, customers should not refuse a shipment, as it is counterproductive to the overall success and timeline of the project. Working directly with Tribi Services by providing pictures and documentation leads to a much faster resolution. Customers who report shortages outside of the 5 business day window may incur additional charges to replace the material needed.

Tribi Services’s Right to Remake: In the event of any of the above scenarios, Tribi Services reserves the right to remake the product until the job site requirements are met as originally agreed upon. By acknowledging Tribi Services policies during the verification process, customers agree to this method of ultimate satisfaction. Tribi Services will not issue refunds based on manufacturing errors, shipping damage, or job site delays. Tribi Services does not cover reinstallation costs or rescheduled installation costs unless the customer is utilizing one of our certified installers for the project.

We will offer a free electronic newsletter to users. Tribi Services gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.

Disputes

At times we make mistakes, but we stand behind our product and our processes. We are committed to the success of our customers’ products and will work with customers to achieve success.

Engineering

Almost all Tribi Services products are custom manufactured. Therefore the customer is responsible to provide accurate measurements, noting important structural details and possible obstructions. All custom products must have signed prints prior to being released to production.

Tribi Services is not responsible for additional parts and/or replacement parts required which are not noted in the final proposal and/or drawings.

Incorrect Usage or Installation

Tribi Services assumes no responsibility or liability for any loss or damage as a result of misuse of any Tribi Services product(s) or instruction(s). Tribi Services assumes no responsibility or liability for any loss or damage as a result of the use, or misuse, of information on this website. Engineering drawings, diagrams, and product quotes are not meant to replace a licensed construction professional. The customer or contractor assumes all responsibility regarding worksite safety.

Production & Lead Times

Returns

All returns must be made within 180 days of order shipment. To be eligible for a return, products must be in a resellable condition and cannot be damaged. Returns are assessed at a 25% restocking fee.

All wood, glass, and most metal products cannot be returned.

Metal products that are eligible for return include:

Express cable railing posts
Express handrails
Stock hardware and tension fittings
Iron balusters
Unopened spools of cable

Terms

These Terms shall be construed in accordance with the laws of the State of Indiana. Any legal proceedings against Tribi Services that may arise out of, relate to, or be in any way connected with Tribi Services’ services or these Terms of Use shall be brought exclusively in the courts of Elkhart County, Indiana and any jurisdictional, venue, or inconvenient forum objections to such courts are hereby waived.

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